One of the world’s leading Big 4 consultancy firms required an advanced solution to deploy Microsoft Teams with PSTN integration for its operations in Singapore. With over 310 active employees depending on secure communication, the firm needed a system that complied with their stringent global security and compliance requirements.
The Challenge
The consultancy firm faced a series of interconnected challenges:
Security & Compliance: The client needed a solution adhering to their global security and compliance standards to ensure data privacy and prevent unauthorized call monitoring.
Infrastructure Customization: Their unique requirements demanded a dedicated SBC equipped with custom SSL and network settings.
Integration Complexity: The firm’s IT teams required seamless integration with Microsoft Teams, minimizing disruptions to existing workflows.
Despite evaluating Operator Connect as a potential solution, it fell short of meeting the firm's strict compliance criteria and customization needs.
The Solution
TelcoFlow designed and implemented a tailored solution, specifically addressing the client’s unique needs:
Dedicated SBC Deployment: TelcoFlow deployed a bespoke SBC to ensure the highest level of security and compliance, providing the firm with complete control over its communication network.
Custom SSL & Network Settings: Customized configurations were implemented to align with the client’s stringent global policies.
End-to-End Project Management: Developed within the CPaaS platform, the project was managed comprehensively from inception to completion, ensuring smooth implementation without delays.
Added Functionality: TelcoFlow incorporated additional features, such as call accounting, within the existing project timelines.
The solution was delivered on schedule between July 19 and September 5, 2022, ensuring no disruptions to the client’s business operations.
The Outcome
The customized solution provided significant benefits:
Security and Peace of Mind: The dedicated SBC eliminated concerns about unauthorized call monitoring, fully aligning with the firm’s compliance policies.
Feature Enhancement: The addition of call accounting addressed operational needs, offering detailed tracking and reporting.
Seamless Integration: The bespoke SBC streamlined MS Teams PSTN connectivity, boosting communication efficiency for 310 active employees.
Impact
The solution established over 4,000 total connections while supporting the consultancy's operations with robust and reliable communication. By overcoming regulatory and operational challenges, TelcoFlow enabled the firm to meet its objectives without compromising on compliance or functionality.
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